Fintech integration · National scale
Transforming Prize Fulfillment from Manual Checks to Real-Time Digital Payouts
Led the transition of a national promotional campaign from manual, check-based prize fulfillment to a real-time digital payout system, integrating directly with financial partners through secure APIs.
Challenge
- Shift from legacy fulfillment (physical checks) to real-time digital prize distribution
- Because a partner sandbox was not available, the team had to design a controlled, low-risk approach to validate the integration in a production-like environment
- High security, validation, and compliance requirements
- New capability for all parties involved, increasing uncertainty and complexity
What I did
- Led the agency team through end-to-end implementation, navigating technical and operational risks
- Drove alignment across client, engineering, and financial partners to identify and address system vulnerabilities early
- Established security guardrails and validation controls before enabling integration
- Implemented real-time monitoring and fail-safe mechanisms to detect and respond to issues quickly
- Facilitated continuous risk assessment and mitigation throughout development and launch
Impact
- Successfully launched a real-time digital payout system at national scale
- Replaced manual fulfillment with a faster, more seamless user experience
- Achieved a clean launch with minimal issues despite first-time implementation
- Built confidence across stakeholders in a new, scalable fulfillment model
Scaling new capabilities requires not just technical execution, but disciplined risk management, visibility, and control.
Additional details available upon request